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Content feedback

Best practices for responding to feedback left on content.

Myagi Support avatar
Written by Myagi Support
Updated this week

Myagi allows you to connect directly with your audience through feedback on your content. At the end of every lesson, users are prompted to rate the content and leave optional feedback for the content owners.

The feedback prompt asks users to rate how much they liked the content and how much they learned from it.

Every lesson attempt is an opportunity to collect valuable insights from those engaging with your content, keeping you connected with sales associates across your network.


Lesson feedback

At the end of every lesson, users will see if they passed or failed and then be asked to provide feedback.


View feedback on your content

Brand Admins can view feedback left on content.

  1. Go to the Content tab

  2. Select Feedback

You can use filters to view:

  • All feedback

  • Responded feedback

  • Feedback without a reply

Note: Feedback left by deleted accounts (shown as “Anonymized User”) does count toward a company’s Like and Learning ratings.

  • Ratings remain unchanged after a user is deleted

  • The "Users Reached" count decreases, reflecting the change in user base


Respond to feedback

If feedback has been left on your content, you'll see it under the Content > Feedback section, along with the Like and Learn ratings.

  • You can only respond once to each piece of feedback

  • Use the reply to thank the user, clarify any confusion, or ask for more details via external links or contact info

If you have email notifications enabled, you'll receive an email from hello@myagi.com each time someone leaves feedback. You can also respond to feedback directly from the email.


Best practices for responding to feedback

  • Keep your tone positive and thank users for their input

  • Leave your email if you'd like to invite more detailed responses

  • Use a survey (e.g. Google Form, Typeform) to gather additional insights

  • Encourage your audience to leave feedback

Ways to encourage feedback:

  1. Include a short video explaining how their input helps improve content

  2. Quote or highlight past feedback and how it influenced updates

  3. Create announcements that invite and encourage feedback on your content

  4. Share how feedback from sales associates helps shape your brand direction

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