Reporting a problem to Myagi
If you are having a problem, experiencing unexpected behavior, or you think you've found a bug on the platform or app, you can report it directly to Myagi Support via chat.
Our team is available 24/5 to help you work through any issue that you may be experiencing.
What you'll need to provide
Clear description of the issue
Steps taken to reproduce / repeat the issue
Video walkthrough or screenshot with detailed descriptions
Impact this has on you or your business
Specific names, emails or details to reproduce the issue
Please note that the support team will contact you via chat or email if we are missing any crucial information.
What happens with your feedback or issue?
If the issue is repeatable, not expected behavior and fully documented, the support team will open an internal ticket
We will troubleshoot the ticket to identify a root cause and severity
The ticket will be categorized and prioritized based on the scale and impact of the confirmed issue