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🎥 How to Manage Video Captions

How to turn off, delete, or manage and upload captions for your video content.

Myagi Support avatar
Written by Myagi Support
Updated this week

💬 Why Captions Matter

Captions make your videos more inclusive and engaging - helping viewers follow along even when sound isn’t available. Our video hosting partner, Wistia, now automatically generates captions for all new videos.



⚙️ Turning Off Automatically Generated Captions

If you prefer not to use AI-generated captions:

  1. Click the “CC” button on the video frame menu.

  2. Choose a different available language or select “Off” to disable captions completely.

💡 Tip: You can turn captions on or off at any time - perfect for tailoring the viewing experience to your audience.


🧹 Deleting Caption Files (For Company Admins)

If you’re an Admin and want to remove captions from a video:

  1. Go to the Lesson that contains your video.


  2. Click the video content to access Closed Captioning options.

  3. Select “Upload captions (Subtitles) for your video.”

  4. From here, select the languages you'd like to delete or remove all that appear if you do not wish to have any subtitles on your video content.

💡 Tip: Removing inaccurate or unnecessary captions keeps your content clean and professional.


🤝 Need a Hand? Let Us Help!

If you’d rather not manage captions manually - no problem!
Our Support Team can:

  • Remove captions

  • Upload new SRT (subtitle) files on your behalf

Simply provide the direct link to the lesson or video and, if applicable, the caption file you want uploaded.

We’re always happy to help ensure your videos look and sound their best!


🌍 Professional Captioning & Translation Services

Need 100% accurate captions or multi-language translations?
We offer Professional Captioning and Translation Services that can:

  • Correct AI-generated captions for full accuracy

  • Create subtitles in new languages

  • Enhance accessibility for global audiences

📩 Reach out to your Customer Success Manager or Account Manager to learn more about these services and get a quote.

Empower your learners with accurate, accessible, and high-quality video experiences - because great learning deserves clear communication 🌟

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