Our video hosting partner, Wistia, has recently introduced an update that automatically generates captions for newly created videos.

While this feature can be beneficial for accessibility, it's important to note that these captions are AI-generated and may not be 100% accurate. If you'd like more control over these captions, this article will guide you through the process.

If you'd like to turn off the automatically generated captions for a video select the "CC" in the video frame menu to select a different available language or turn them off completely.

If you have admin permission for a brand and wish to remove the closed captions entirely from a video you'll want to navigate down to the lesson where the video content is sitting in.

Select the video content within the lesson to find the Closed Captioning options.

Click "Upload captions (Subtitles) for your video"

Select the languages you'd like to delete or remove all that appear if you do not wish to have any subtitles on your video content.

if you are unsure about managing captions or simply want some assistance you can provide our support team with a direct link to the lesson or video where the captions are appearing.

Our support team can remove or upload SRT files for you if you provide them with the necessary information and files.

For those who require 100% accurate captions or would like to generate captions in different languages, we offer professional captioning and translation services that can take any AI-Generated files and ensure 100% accuracy.

Reach out to your Customer Success Manager or Account Manager for further details on Professional Services.